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  • Andrei Canef 33 posts 84 karma points
    Nov 26, 2012 @ 11:54
    Andrei Canef
    0

    Error parsing xslt file: RequestPayment[xslt].xslt

    Hi everyone, 

     

    We've recently inherited an already existing Umbraco 4.7.1 website. It uses uCommerce 2.0.5.0 as its ecommerce solution. 

    After transferring it to our hosting environment, everything seems to be working correctly. The shop products display fine, the workflow works correctly, however as soon as users try to check out, they get an error stating Error parsing XSLT file: \xslt\RequestPayment[xslt].xslt

     

    The payment gateway used is Sagepay, and it seems to be configured correctly in the uCommerce administration section. 

     

    Any suggestions would be greatly appreciated. 

     

    Thank you.


  • Søren Spelling Lund 1797 posts 2786 karma points
    Nov 27, 2012 @ 23:17
    Søren Spelling Lund
    0

    Hi Andrei,

    The umbracoLog table will hold more info on what's going on. Could you post relevant log messages here please? 

  • Andrei Canef 33 posts 84 karma points
    Nov 28, 2012 @ 10:38
    Andrei Canef
    0

    Hi Søren,

     

    There seems to be nothing in the umbracoLog. I just restarted the application, went through the checkout process, then at the last step (when I was to be redirected to Sagepay), that error popped up again. 

     

    The umbracoLog only shows the application start event. No other errors. 

     

    I'm guessing here, but could the Sagepay provider/payload have changed, hence triggering the error? 

     

    Thanks a lot for looking into this. 

    Andrei

  • Søren Spelling Lund 1797 posts 2786 karma points
    Dec 04, 2012 @ 11:33
    Søren Spelling Lund
    0

    Hi Andrei,

    We did have to update the SagePay provider for uCommerce 2.6.1.0 because of some changes made on their end.

    However, if the provider is working in one environment and not the other I don't think you're affected by that.

    It almost has to be config.

    If possible could you chech the following:

    1. /umbraco/ucommerce/configuration/SagePay.config contains settings particular to your SagePay account
    2. Update to 2.6.1.0 and re-test (remember to backup first)

    Hope this helps.

     

  • bit10 Ltd 4 posts 51 karma points
    Dec 04, 2012 @ 12:45
    bit10 Ltd
    0

    Hi Søren,

    This is Andrei from the bit10 account. We can't find anything that looks wrong in the config file you mentioned. As such, we were wondering whether there is some sort of support option that we could use, be it webinar, conference call or anything else you may have in mind. 

     

    This site belongs to a charity, and the shop is one of their main sources of revenue. As such, it is quite important for us to fix the issue as soon as possible. 

     

    Any help would be appreciated. 

     

    Thank you. 


  • Søren Spelling Lund 1797 posts 2786 karma points
    Dec 04, 2012 @ 13:55
    Søren Spelling Lund
    0

    There is. Will be in touch via e-mail.

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